Below the surface
The real problems are invisible.
When a company isn’t growing, it is rarely down to the product or the market. The biggest bottlenecks are hidden inside – in the culture, in leadership, in the way people work together and make decisions.
What you see is only the tip of the iceberg.
The real causes lie deeper.
OQM measures here 80 questions · 8 factors
Two dives from practice
Pick an assumption and see where OQM found the cause.
Select a symptom or a cause.
Visible symptom
Declining revenue
Typical causes below
- Customers poorly servedCustomer-focused service
- Lack of clarityInspiring vision
- Cumbersome processesEffective structures
Your OQM profile shows which of them is at work in your organization.
Visible symptom
Staff turnover
Typical causes below
- Weak leadershipEmpowering leadership
- Lack of trustTrusting relationships
- Talent goes unusedStrengths-based contribution
Your OQM profile shows which of them is at work in your organization.
Visible symptom
Conflicts
Typical causes below
- Lack of trustTrusting relationships
- Unclear valuesShared values
- Silo thinkingIntegrated teams
Your OQM profile shows which of them is at work in your organization.
Visible symptom
High absenteeism
Typical causes below
- Weak leadershipEmpowering leadership
- Cumbersome processesEffective structures
- Silo thinkingIntegrated teams
Your OQM profile shows which of them is at work in your organization.
OQM factor · Weak leadership
Empowering leadership
Sample question
“My manager involves me in important decisions.”
Measurable in your profile
OQM factor · Talent goes unused
Strengths-based contribution
Sample question
“The tasks assigned to me match my abilities.”
Measurable in your profile
OQM factor · Lack of clarity
Inspiring vision
Sample question
“Our company’s vision provides clear direction.”
Measurable in your profile
OQM factor · Cumbersome processes
Effective structures
Sample question
“Tasks and responsibilities are well coordinated in my team.”
Measurable in your profile
OQM factor · Unclear values
Shared values
Sample question
“My company’s values match my personal values.”
Measurable in your profile
OQM factor · Silo thinking
Integrated teams
Sample question
“In my team we actively support each other when needed.”
Measurable in your profile
OQM factor · Customers poorly served
Customer-focused service
Sample question
“We keep the promises we make to our customers.”
Measurable in your profile
OQM factor · Lack of trust
Trusting relationships
Sample question
“In this company, conflicts are resolved constructively.”
Measurable in your profile
- Assumption
- “Our sales team needs to get better.”
- OQM showed
- The pipeline was full, the close rate low. The problem came after the sale: customers were won but poorly supported, so referrals never came.
- Bottleneck
- Customer-focused service
- Assumption
- “We need a new org chart.”
- OQM showed
- Duplicated work and frustration had another cause: nobody knew the shared direction. Restructuring would have changed nothing.
- Bottleneck
- Inspiring vision
What’s on your mind?
Why organizations come to us.
Reducing staff turnover
- Common causes
- Leadership, strengths-based contribution, trust
OQM shows whether people leave because of leadership, their tasks or the way the team works together.
Anchoring strategy in daily work
- Common causes
- Inspiring vision, effective structures
You see whether the direction is unclear or your processes are getting in the way.
Resolving team conflict
- Common causes
- Trusting relationships, shared values
You learn where trust is missing – without singling anyone out.
Getting growth moving again
- Common causes
- Customer-focused service, vision, structures
OQM finds where performance is lost before you invest in more sales.
Turning survey results into action
- Common causes
- No clear priority
Instead of 40 action areas you get one bottleneck, concrete measures and a follow-up measurement.
Assessing psychosocial risks
- Common causes
- Stress and workload
OQM Health assesses psychological strain and shows where it comes from.
Guiding a merger or restructuring
- Common causes
- Shared values, trust, effective structures
You see where two cultures rub against each other before your best people leave.
Preparing a leadership change
- Common causes
- Empowering leadership, vision, trust
New leaders start with a clear picture of where the team stands and what it needs.
Which cause is at work in your organization?
OQM measures all eight factors anonymously, in 10 to 25 minutes per person. Right afterwards, the profile shows where your bottleneck is.